Terms & Conditions

Last updated: November 11, 2026 · Applicable to Pickup (pickup.atiralabs.com) by Atira Labs.

1. Service Description

Pickup provides automated AI voice receptionist agents for restaurants, salons, clinics, and local businesses. Features include menu and service ingestion, real-time voice conversations, call forwarding setup, order/booking management, and call transcripts and audio recordings.

2. Account Eligibility & Security

• You must be at least 18 years old and authorized to act on behalf of the business you register.
• You are responsible for safeguarding your login credentials and all activity, orders, menus, and phone routing configured under your account.

3. Pricing, Credits & Payments

• All fees are stated and billed in Indian Rupees (INR ₹).
• New accounts receive ₹50 in promotional trial credits. Active calls and voice tests are billed per started minute at ₹5 per minute from your prepaid credit balance.
• Dedicated phone number rentals (such as Local numbers starting at ₹299/month and Toll-free numbers starting at ₹999/month, where purchased) are billed per activation/monthly cycle.
• Payments are processed through Razorpay (UPI, credit/debit cards, netbanking, and wallets). Credits are applied immediately upon payment verification.

4. Acceptable Use & Telecom Compliance

• You agree to use Pickup strictly for legitimate business customer support, order taking, and appointment scheduling.
• You may not use the platform for unsolicited telemarketing spam, fraud, impersonation, harassment, illegal goods/services, or violation of TRAI/DoT telecom guidelines in India.
• We reserve the right to suspend or terminate accounts that violate applicable law or misuse telephony resources.

5. AI Output Accuracy & Service Availability

While we strive for high uptime and accurate speech understanding, automated AI systems may occasionally misinterpret spoken accents or noisy audio. You remain responsible for reviewing incoming orders, prices, and customer requests shown in your dashboard before fulfilling them.

6. Limitation of Liability

To the maximum extent permitted under Indian law, Atira Labs is not liable for indirect, incidental, or consequential damages, or lost profits resulting from telecom carrier outages, third-party API disruptions, or customer call misunderstandings. Our aggregate liability in any claim is limited to the prepaid amount paid by you in the preceding 3 months.

7. Governing Law & Contact

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of competent courts in Bengaluru, Karnataka, India.
Contact: hello@atiralabs.com