Refund & Cancellation Policy
Last updated: November 11, 2026 · Applicable to Pickup (pickup.atiralabs.com) by Atira Labs.
Pickup operates on a transparent pay-as-you-go prepaid model in Indian Rupees (INR), with no lock-in contracts. Because voice minutes and dedicated virtual phone numbers incur real-time telecom carrier and AI processing costs, the following rules govern cancellations and refunds.
1. Cancellations
- No Recurring Subscription Lock-In: You can stop using Pickup or disable call forwarding from your business line at any time directly from your phone or dashboard without any cancellation fee.
- Dedicated Phone Numbers: If you wish to release or cancel a purchased dedicated phone number prior to the next billing cycle, email hello@atiralabs.com before renewal.
2. Prepaid Call Credits Refund Eligibility
- Consumed Call Minutes & Trial Credits: Promotional trial credits (₹50 free trial) have no cash value. Prepaid credits already consumed on completed calls (₹5/minute) are non-refundable.
- Unused Purchased Credits: If you purchased prepaid credits via Razorpay and wish to close your account, you may request a refund of any unused paid credit balance within 7 days of the recharge transaction by contacting hello@atiralabs.com with your Razorpay Payment ID and registered email.
- Dedicated Number Provisioning: Monthly phone number fees (₹299 Local / ₹999 Toll-free) are non-refundable once the number has been provisioned by the telecom carrier, unless provisioning failed due to a technical fault on our side.
3. Duplicate Charges & Failed Transactions
If money was debited from your bank/UPI/card due to a network error or duplicate charge and credits were not added to your Pickup account, please email hello@atiralabs.com with the transaction reference. Verified duplicate or failed payments will either be credited immediately (at your choice) or refunded in full.
4. Refund Processing Timeline
All approved refunds are initiated within 2 business days back to the original payment method used via Razorpay (UPI, debit/credit card, or netbanking), and typically settle in 5–7 business days depending on your bank or UPI provider.
5. How to Request a Refund
Email hello@atiralabs.com with the subject Refund Request — Pickup, along with your registered email address, business name, and Razorpay Payment ID.